Frequently asked questions
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location and the item that is being customized.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What is the return policy?
All sales are final. We do not accept returns, exchanges, or refunds for any purchases unless the item arrives damaged or defective. If you receive a damaged item, please follow the guidelines below to initiate a return or exchange. How to Report a Damaged Item
- Contact Us Within 7 Days: You must email our customer support team at signaturegiftsandcreations@gmail.com within 48 hours after delivery.
- Provide Proof of Damage: Include your order number, a description of the issue, and clear photographs of both the damaged item and the shipping packaging.
- Await Inspection: Our team will review your claim within 3 business days to verify the damage.
Resolution Options: If your return is approved, we will offer one of the following solutions at our discretion:
- A brand-new replacement item sent with free shipping and a return label for the damaged product.
- A full refund issued back to your original payment method.
Non-Returnable Scenarios: We strictly deny return or refund requests for the following reasons:
- Buyer's remorse or changing your mind.
- Ordering the wrong size, color, or variant.
- Damage caused by misuse, improper handling, or normal wear and tear after delivery.